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Digital Nation
Emerging Tech
Emerging Tech
Powercor to tap into agentic AI across the organisation
Currently supporting contact centre and asset planning activities.
Kate Weber
Jul 10 2025 11:45AM
Emerging Tech
Optus' first AI chief Samantha Lawson exits
Comes amid restructure of AI delivery.
Eleanor Dickinson
Jun 30 2025 6:32AM
Telco/ISP
Transurban explores bringing agentic AI to its chatbot
Has a goal to offer "proactive", contextual, AI-based customer service.
Kate Weber
Jun 19 2025 1:31PM
Emerging Tech
Northcott to explore AI summarisation
To further support children and adults with disability.
Kate Weber
May 30 2025 6:32AM
Emerging Tech
Westpac pilots AI to analyse inbound call content
Pattern matching and prompts for support staff.
Ry Crozier
May 29 2025 6:42AM
Financial Services
BHP sets up AI hub in Singapore
To solve challenges from across its operations.
Ry Crozier
May 27 2025 10:14PM
Digital Nation
ANZ explores agentic AI opportunities
After building strong foundations.
Kate Weber
May 26 2025 6:49AM
Emerging Tech
Treasury Wine Estates uses AI agents to find consumer insights
Taps thousands of trends documents.
Kate Weber
May 22 2025 12:32PM
Emerging Tech
BHP sets sights on enterprise-wide AI transformation
Creates practice lead roles for AI engineering and data.
Ry Crozier
May 22 2025 6:47AM
Digital Nation
Worley targets a 10x return on its AI investments
Says Nvidia chief has taken a "personal interest" in industrial sectors.
Ry Crozier
May 21 2025 6:56AM
Digital Nation
King & Wood Mallesons Australia to give Gen AI tool to 1200 lawyers
After a six week trial.
Ry Crozier
May 15 2025 6:27AM
Digital Nation
Telstra eyes AI multi-agent systems for its processes
Sets a goal to have three core data platforms.
Ry Crozier
May 14 2025 6:48AM
Digital Nation
Macquarie Bank wants AI to reduce "cognitive load" on customers
Outlines the "nirvana of delivering services" as a bank.
Ry Crozier
Apr 24 2025 2:02PM
Financial Services
Queensland uses AI to screen potential Olympians
In preparation for the Games in Brisbane in 2032.
Eleanor Dickinson
Apr 17 2025 6:53AM
Software
Sunshine Coast Council trains AI kiosk for in-person help
At its municipal centre.
Eleanor Dickinson
Apr 10 2025 1:10PM
Emerging Tech
CBA sets up 'GenAI Network' community
To build knowledge and skills group-wide.
Kate Weber
Apr 1 2025 6:25AM
Emerging Tech
Sydney Opera House sets expectations for AI
Takes a risk-based approach to adoption.
Kate Weber
Mar 27 2025 9:00AM
Emerging Tech
CSIRO looks to next-gen AI agents to fulfil 'copilot' promise
Based on its own experiences of M365 Copilot.
Ry Crozier
Mar 27 2025 5:58AM
Cloud
Nine restructures data, technology functions
Suzie Cardwell takes on additional duties.
Eleanor Dickinson
Mar 24 2025 1:25PM
Digital Nation
Case Study: How the Australian Epilepsy Project taps tech to empower patients
As it creates a centralised dataset for epilepsy using AI and cloud computing.
Kate Weber
Mar 20 2025 12:58PM
Digital Nation
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