Ry Crozier

Editor-in-Chief

Ry Crozier has reported on the technology sector for 25 years.

Crozier re-joined iTnews in 2015, after previous stints as a journalist at the University of New South Wales and Electronics News.

Recent articles by Ry Crozier

Optus used wrong email address to inform gov of Triple Zero outage

Optus used wrong email address to inform gov of Triple Zero outage

After address was changed in the prior week.
Ry Crozier Oct 8 2025 12:24PM Telco/ISP
Western Health tests SAP Joule on HR system

Western Health tests SAP Joule on HR system

Seeks to strike the right balance with AI introduction.
Ry Crozier Oct 8 2025 6:47AM HR
CBA modernises its banking core

CBA modernises its banking core

Treads common migration path to newer cloud-native platform.
Ry Crozier Oct 8 2025 6:38AM Financial Services
PEXA's group CTO to leave next month

PEXA's group CTO to leave next month

With a new tech leader appointed.
Ry Crozier Oct 6 2025 10:52AM Financial Services
NSW gov contractor uploaded Excel spreadsheet of flood victims' data to ChatGPT

NSW gov contractor uploaded Excel spreadsheet of flood victims' data to ChatGPT

In March.
Ry Crozier Oct 6 2025 10:24AM Security
Telstra to pay $20.3m for mass cut of Belong NBN upload speeds

Telstra to pay $20.3m for mass cut of Belong NBN upload speeds

Customers to receive compensation.
Ry Crozier Oct 3 2025 12:23PM Telco/ISP
University of New England to give every student access to AI

University of New England to give every student access to AI

To develop skills that workplaces want.
Ry Crozier Oct 2 2025 2:07PM Emerging Tech
Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Bendigo and Adelaide Bank is finding hardship in customer calls with AI

Aims to surface detections to contact centre staff in real time.
Ry Crozier Oct 1 2025 3:56PM Financial Services
Optus sees fresh Triple Zero failure after tower site outage

Optus sees fresh Triple Zero failure after tower site outage

In the NSW Illawarra region on Sunday.
Ry Crozier Sep 29 2025 10:20AM Telco/ISP
Monash Health to optimise its SuccessFactors deployment

Monash Health to optimise its SuccessFactors deployment

Tackles automation and workforce planning.
Ry Crozier Sep 29 2025 6:35AM HR
Insignia Financial to move its entire VMware environment into the cloud

Insignia Financial to move its entire VMware environment into the cloud

Around 4000 machines to be moved.
Ry Crozier Sep 26 2025 6:40AM Financial Services
Australian Gas Infrastructure Group in second phase of CRM transformation

Australian Gas Infrastructure Group in second phase of CRM transformation

Aims to uplift marketing and outbound communications.
Ry Crozier Sep 25 2025 12:27PM Marketing
Optus says traffic not diverted away from firewall before upgrade

Optus says traffic not diverted away from firewall before upgrade

Process not followed.
Ry Crozier Sep 24 2025 2:35PM Telco/ISP
NAB wants more customers onboard with AI

NAB wants more customers onboard with AI

Sees need for further education on benefits.
Ry Crozier Sep 24 2025 6:05AM Financial Services
CBA builds Lumos, an AI-driven accelerator to prepare applications for cloud

CBA builds Lumos, an AI-driven accelerator to prepare applications for cloud

Enables tens of applications per quarter to be modernised.
Ry Crozier Sep 23 2025 6:39AM Cloud
Optus accused of low-effort, "inaccurate" outage notifications

Optus accused of low-effort, "inaccurate" outage notifications

Government flags industry-wide consequences.
Ry Crozier Sep 22 2025 9:34AM Telco/ISP
Optus initiates change freeze on "network system"

Optus initiates change freeze on "network system"

Reviews its change processes after Triple Zero call carriage failure.
Ry Crozier Sep 22 2025 3:25AM Telco/ISP
Optus' Triple Zero failure "unlikely" to have contributed to baby's death

Optus' Triple Zero failure "unlikely" to have contributed to baby's death

Relative was able to place a Triple Zero call.
Ry Crozier Sep 21 2025 12:37PM Telco/ISP
Optus firewall upgrade behind 13-hour Triple Zero outage

Optus firewall upgrade behind 13-hour Triple Zero outage

Telco faces multiple investigations.
Ry Crozier Sep 20 2025 5:46PM Networking
Optus network failure impacts Triple Zero calls

Optus network failure impacts Triple Zero calls

Deaths occurred in three affected households.
Ry Crozier Sep 19 2025 8:10PM Telco/ISP

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