On Demand Net Seminars
Broadcast date: Mar 10, 2010 12:00 PM (AUS Eastern Daylight Time)

Description : What are the biggest threats to your IT security and how much damage can they really cause?
Join us for an interactive and lively discussion with some of the leaders in the security industry as we discuss:
  • Why security fatigue could render all your other protection useless
  • How social media and social engineering are already impacting your business
  • Why virus scripts are becoming a commodity service, and what this means to you
  • How to ensure your data storage policies are compliant across borders
  • Understand the "threat matrix" and see how the risks will impact your business


Moderator:
  • Munir Kotadia, Security Editor, iTnews.com.au

Guest Speakers:
  • James Turner, Security Analyst, IBRS
  • Charles Heunemann, Managing Director, Webroot Australia


*** AUSTRALIAN VIEWING TIMES ***
ACT, NSW, VIC, TAS - midday
SA - 11:30am
QLD - 11am
NT - 10:30am


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Broadcast date: Feb 18, 2010 12:00 PM (AUS Eastern Daylight Time)

Description : Find out what your users will demand from your helpdesk in 2010, and how to get ahead of the trends.

In this NetSeminar you will learn:
  • What your users will be demanding from your helpdesk, and how to respond to these requirements
  • How technological trends will affect your helpdesk
  • Industry best practices and standards for helpdesks
  • Hear how Monash University are adapting to the evolving needs of managing remote users


Moderator:
  • Nate Cochrane, Editor-in-Chief, iTnews.com.au


    • Guest speakers:
    • Darren Bourke, Manager, Desktop Services at Monash University
    • Matt Fleming, Senior Manager, LogMeIn Australia

    Sponsored by:

    Broadcast date: Nov 18, 2009 12:00 PM (AUS Eastern Daylight Time)

    Description : Find out how “gen social” is using social media apps to break down sales barriers in the enterprise, and how your business can spark sales by leveraging these tools.

    In this webinar you will learn:
    • The trends with social media and how to build powerful business networks and relationships
    • How social media apps are transforming sales
    • How salespeople are using social media tools right now
    • How to leverage social apps within the enterprise
    • How to combine the power the of social networks with CRM

    Moderator:
  • Brett Winterford, Editor iTnews.com.au


    • Guest speakers:
    • Ross Dawson, leading futurist, entrepreneur, keynote speaker, strategy advisor, and bestselling author.
    • Michel Van Woudenberg, General Manager CRM On Demand APAC at Oracle

    Register now

    Sponsored by:

    Broadcast date: Oct 1, 2009 12:00 PM (AUS Eastern Daylight Time)

    Description : Twitter is here to stay and is quickly redefining how your customers and stakeholders interact online. How can you leverage the power of this microblogging platform to improve customer service, manage IT crises and build your brand?

    In this interactive Lunch+Learn Webinar, you’ll get a step-by-step breakdown of how the Twitter service works and how to get started using it. Moreover, you’ll be able to engage with industry experts on best practices, case studies and pitfalls to avoid.

    Attend this one-hour Webinar to learn:
    • The Twitter basics and relevant software tools to drive a corporate Twitter strategy
    • Guidelines for creating Twitter policies, and the consequences if you don’t: the case of Fake Stephen Conroy
    • How to support customers in 140 characters or less: the experiences of Macquarie Telecom and Net Registry
    • And more

    Speakers:
    • Nate Cochrane, Editor in Chief, iTnewsLeslie Nassar, "Fake Stephen Conroy"
    • Richard Birnhammer, Dell, Strategic Corporate Communications, Social Media and Corporate Reputation Management

    Register now

    Sponsored by:

    Broadcast date: May 5, 2009 12:00 PM (AUS Eastern Daylight Time)

    Description : Join us for an interactive iTnews NetSeminar with support industry expert Pete McGarahan, who will share 5 proven strategies for improving the customer experience, cutting costs and driving loyalty.

    Guest Speakers:

    Pete McGarahan, President, McGarahan & Associates

    Barry Dacus, Senior Product Manager, Citrix Online

    Nathan Cochrane, Editor in Chief, iTnews

    At this live, interactive event you will:
    Hear Pete's 5 strategies for providing better support while keeping costs down.
    Learn best practices for using remote support to improve the customer experience.
    See a GoToAssist® Corporate remote support session in-action.

    Sponsored by:

    Broadcast date: Mar 31, 2009 11:00 AM (AUS Eastern Daylight Time)

    Description : Are audio conferencing surprises blowing your budget? Attend this Webinar to learn how disruptive technologies are transforming organisations’ ability to eliminate hidden costs and compete in a global market.

    Sponsored by:

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