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Resources

Driving Business Advantage Through Enterprise IT Management
Managing IT to drive business value
CA's Global Information Services Annual Report 2007

Learn about the Unified Service Model >>

We understand that transforming the way you manage IT doesn’t happen overnight. EITM is a journey, and the CA approach is to take this one-step-at a time, continuously improving as you go. With EITM, you can assess the current state of your IT environment, plan and implement the right solutions for your specific needs, timeline and budget, while building incremental value every step of the way.

CA has more than 30 years of proven expertise solving customers' problems. We are committed to supporting open standards and working with you to leverage technology you already have.

CA offers the greatest breadth and depth of solutions along with unprecedented integration for governing, managing and securing IT. We can help you transform your IT organisation into a strategic contributor to the business, drive better business results and fuel growth.

Maximise business value by aligning a portfolio of services with business objectives, balancing cost, resources and business risks.
Learn more about IT Governance .

Manage IT service quality based on business priorities by consolidating and automating how IT measures and optimises end-to-end service delivery and support.
Learn more about Business Service Management .

Protect assets and manage risks by monitoring and enforcing policy-based controls, managing identities and ensuring appropriate access.
Learn more about Security Management



Resources

IT Governance Solution Brief
With a comprehensive view of the detailed information you need to make sound decisions, you can provide leadership in controlling costs, managing risks and making effective investments.

PPM Maturity Model eBook
James Pennypacker, PM Solutions'
Download your best practice Project & Portfolio Management eBook

CA enables you to achieve your IT Governance goals through the CA Capability Solutions for:
CA IT Asset & Financial Management
CA Project & Portfolio Management

Make sound IT investment decisions that deliver the best value for your enterprise and support your business strategy.

Your ability to provide good IT Governance is an ongoing challenge to balance current needs with business growth requirements. Demand for IT services keeps increasing yet your budget is flat or declining. To make the most effective IT investment decisions, you need to balance assets, resources, value and cost across the portfolio of IT services.

CA’s solutions for IT Governance provide all the information you need to make fact-based decisions regarding the best use of IT investments. Our solutions provide the most comprehensive and granular insight into service costs – not just project costs, but also infrastructure usage and asset costs. By providing insight into the value of new and existing services and the costs associated with those services, you are empowered to make tradeoff decisions and realign spending to where it’s most needed.

Success Stories - Manpower
Success Story - CA helped Oakland County implement effective IT governance and service management solutions to support the evolution of their economy.


Govern

Maximize business value by aligning a portfolio of services with business objectives, balancing cost, resources and business risks.
Learn more about IT Governance >>
Learn more about Governance of Risk and Compliance >>


Whitepapers

Ending the Blame
The First Step to Proactive Application Performance Management.

Recognise the symptoms of the oldest IT game in town—The Blame Game. Through no fault of their own, your staff may be playing this game all the time.
Read this whitepaper to find out more >>

The business value of CA's Service Availability solutions.
This IDC whitepaper explores the business value and average return on investment acheived through implementation of CA's Infrastructure Management software.
Read this whitepaper to find out more >>
Increase IT’s strategic value to your company and move to a business user point of view.

Even though your IT organisation is responsive and efficient, managers outside IT are asking "Do you really understand my business?" and "What value does IT add to our overall business strategy?"

Your IT group is under pressure to become a strategic business partner. To do so, you need a way to link business processes to the infrastructure that supports them—despite the complexity of your IT infrastructure.

Our Business Service Management solutions can help. They enable a user-centric view of business processes, helping you gain insight into the quality of user experience, take immediate action to correct deviations and leverage policy-based automation. We can help you act in a more proactive, strategic way and work with business process owners to identify new sources of revenue, improve customer service, or implement cost-saving practices.


Success Stories - Qantas guarantees online availability, improving customer experience and protecting revenue.
Network and Voice Management Solution brochure
How Business Service Management can help IT optimise services
Business Service Management: Linking IT Service and Business Goals


Manage

Manage IT service quality based on business priorities by consolidating and automating how IT measures and optimizes end-to-end service delivery and support.
Learn more about Business Service Management >>


Resources

Security Management Solution Brief
Security Management eBook - Chapter One - Introduction to Security Management
Executive Guide to Identity & Access Management - Part One
Security stands out today as one of the most pressing IT concerns. Most organisations need to protect an increasing amount of disparate resources, allow for additional users and manage the ever-evolving risk of online threats and malicious attacks. As your organisation expands assets and increases exposure to a variety of users, a simple patchwork of security controls no longer suffices. Instead, your organisation requires a comprehensive solution that facilitates proactive management of your entire security environment.

CA offers a comprehensive security management solution that enables you to align security to your business processes — addressing the entire spectrum of issues, from user identity and access, to threat management, to centralised security information management. CA security management represents a comprehensive solution that delivers multiple benefits, including reduced costs, greatly reduced risk, less downtime and lost productivity, and simplified regulatory compliance. Most importantly, when your organisation is confident that its information assets and resources are secure, it can return to doing what you do best — conducting business.

Security Management Capability Solutions


Secure

Protect assets and manage risks by monitoring and enforcing policy-based controls, managing identities and ensuring appropriate access.
Learn more about Security Management >>

Video

Rick Davidson, CIO, Manpower talks about how Manpower aligned IT resources to its business in over 42 countries and created common processes and methodologies to prioritize and deploy new capabilities to help clients better manage their workforces.

Duration: 00:34:54



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